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Title VI of the Civil Rights Act of 1964 (49 CFR, Part 21) states that “no person in the United States shall on the grounds of race, color, or national origin be excluded from the participation in, or be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal Financial assistance.” This extends to work conducted by the Franklin County Transportation Planning Organization (FCTPO) on the planning and programming of transportation funds in the Franklin Region. The FCTPO works to ensure that all populations, including minorities and low-income residents, are able to participate fully in regional transportation planning processes and to have quality access to transportation facilities and services.

Any person who believes they have been discriminated against should contact:

Franklin County Transportation Planning Organization
Attention: Title VI Officer
Franklin Regional Council of Governments
12 Olive Street, Suite 2
Greenfield, MA 01301

The FCTPO complies with all Title VI requirements, including a Title VI certification and assurance; a Language Implementation Plan; and it records all investigations, complaints, and lawsuits. Neither the FCTPO nor the FRCOG has had any Title VI complaints over the past three years. For more information or if you would like accessibility or language accommodation, please contact the Title VI Officer at [email protected].

Complaint Process and Form

The document below outlines the MassDOT procedures for the processing and disposition of Title VI  discrimination complaints. These procedures are designed to provide due process for complainants and respondents. Below those links is a link to a multi-language complaint form.

Access the Complaint Form – multi-language (Word, 62 kb)

Public Participation

The FCTPO strives to offer early, continuous, and meaningful opportunities for the public to participate in the decision-making process and identify social, economic, and environmental impacts of proposed transportation projects and policies.  The Public Participation Plan (PDF, 2 MB) guides the FCTPO in these efforts, outlines the planning process, and explains how the public can be involved.

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