In response to COVID-19, FRCOG offices are closed. Staff are working remotely. Email is likely the most efficient way to reach us. You can find our contact information on the Staff page under the About link below.

Building, plumbing and wiring inspectors are responding to emergencies only.

All meetings, workshops and forums are cancelled or have been changed to a call-in or video format.  Please look for emails from FRCOG staff about specific meetings or on our calendar at the Meetings and Events link below.

Franklin County Multi-Agency Coordination Center (MACC)

The Franklin County MACC is operational virtually for COVID-19 situational awareness needs. The goal of the MACC is to create a common operating picture across the 26 towns in Franklin County. To reach us, call (413) 768-7518 or (413) 768-4127or email us at For general COVID-19 resources, see our COVID-19 Municipal Resources page. For information on the bulk PPE purchasing program, click here.


We now have a live dashboard containing a map of COVID-19 cases in the County and other COVID statistics. Click on the map to go to the dashboard.


Common Operating Picture Reports


May 21, 2020
May 14, 2020
May 7, 2020
April 30, 2020
April 23, 2020
April 16, 2020
April 10, 2020
April 7, 2020

MACC staff will solicit information from all partners on a regular basis and will strive to issue a situation report weekly on Thursdays. If something important occurs between those weekly reports, we will issue an additional report. If nothing has changed since the last report, we will not clog up your inbox with an empty report.

In order for us to be able to share information with you, we need to hear from you. We have created online forms or downloadable Word forms (see below) to gather the information we think is pertinent, but feel free to just send us a quick email or call us at (413) 768-7518 or (413) 768-4127.

Human ServicesOnlineDownloadable Word Format
Emergency Medical ServicesOnlineDownloadable Word Format
HealthcareOnlineDownloadable Word Format
MAVEN Case ManagersOnlineDownloadable Word Format
Towns (public health, emergency management, public safety, town administration)OnlineDownloadable Word Format
Community Resource Line – The Greenfield EOC and MACC have teamed up to provide a resource line for Franklin County residents. In addition to 211, residents may be referred to 413-775-6411 for answers to questions about COVID-19 or to find a list of resources available to support them during this event.