Energy Bill Assistance

Residents may be eligible for assistance in paying their energy bills; see the household income guidelines below. Programs include:

Fuel Assistance: Fuel Assistance provides eligible households with help in paying a portion of winter heating bills. If you are already receiving Fuel Assistance, contact Community Action Pioneer Valley at 413-774-2310 if you would like to receive energy efficiency services.

Utility Discount Rates: Eligible households may benefit from lower rates for energy usage. If you qualify for Fuel Assistance or other income-verified programs, you will be referred to your local natural gas or electric utility for a discount on your utility bills. If you have questions about this discount, contact Community Action Pioneer Valley at 413-774-2310.

Payment Plans or Arrearage Management Programs: Massachusetts natural gas and electric utility providers will work with customers on overdue portions of their bill. Some past due balances over a certain amount may be forgiven if the customer adheres to a structured payment plan. If you have questions, please contact your gas or electric utility provider directly.

Eligibility Guidelines

Number of Household MembersAnnual Household Income
1Up to $35,510
2Up to $46,437
3Up to $57,363
4Up to $68,289
5Up to $79,215
6Up to $90,141
7Up to $92,190

If you are receiving assistance from one of the other programs listed below, you are likely eligible to receive Fuel Assistance, the Utility Discount Rate, and the energy efficiency services described here for 1-4 family homes and here for multi-family homes:

  • Emergency Aid to the Elderly, Disabled, and Children (EAEDC)
  • Food Stamps
  • Head Start
  • Mass Health
  • National School Lunch Program
  • Public Housing
  • School Breakfast Program
  • Supplemental Security Program
  • Transitional Aid to Families with Dependent Children (TAFDC)
  • Veterans Programs (Chapter 115 benefits)
  • Veterans Dependency and Indemnity Compensation (DIC) Surviving Parent
  • Veterans Affairs Non-Service Connected Pension (VANSCP)
  • Women, Infants and Children (WIC) Nutrition Program

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