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A Community Health Improvement Plan (CHIP) is a plan made for 3-5 years, based on the results of a community health needs assessment (CHNA). Creating and implementing a CHIP brings together resources and people to work “upstream” — addressing the root causes of health issues by making lasting changes to environments, policies, and systems.

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Our CHIP Network’s vision:
All residents of Franklin County and the North Quabbin Region will have the opportunity to pursue healthy lifestyles, to participate in shaping the systems that affect their health, and to achieve social, emotional, physical, and spiritual well-being.

We do this by collaborating to:

  • Identify priority health needs and disparities and the factors that contribute to them
  • Build on our strengths by identifying current resources in the community to address priority health issues
  • Identify and support the implementation of effective strategies for addressing priority health needs
  • Reduce gaps and duplication in services
  • Increase our collective ability to secure resources to improve health in our region

CHIP Network meetings include Progress Reports on the current Community Health Improvement Plan and opportunities to learn from people who are making our region a healthier, more equitable place to live, work, and play.  Everyone is welcome! To get connected to the CHIP Network email list, contact Jen Audley.

Our CHIP Network was established in 2016 with support from the Robert Wood Johnson Foundation, and has been sustained with funding from Baystate Health, the Massachusetts Community Health and Healthy Aging Funds, and the MA Office of Rural Health.

visualization of the CHIP / CHNA cycle, showing sectors such as public health, educators, businesses, etc working together with community members to select and take action on priority strategies to improve health.

Steps in Community Health Improvement Processes

We just wrapped up the 2021-2023 CHIP and are beginning a new 5-year cycle in 2024!

 Visual adapted by HRiA from the Association for Community Health Improvement

Current Areas of Focus

CHIP Priorities 2024-2028

Our region’s third CHIP cycle will focus on 14 priority actions to improve health and wellbeing. We used local data, needs assessments, and input from community members and institutional leaders to develop this list.

Progress Report #1 (April 2024) – Digital Equity, SNAP/HIP, Air Quality


Access to Driving

For Franklin County and North Quabbin residents, driving and having access to a reliable vehicle unlocks access to all sorts of opportunities. We have a new study group looking at many aspects of this topic, including challenges people in our region face in:

  • learning to drive
  • getting a permit
  • getting a license
  • maintaining a car on limited income

Building Community Connection and Resilience

We have a new study group focused on reducing isolation and loneliness! Social connections support community health in many different ways. We are considering how to apply U.S. Surgeon Vivek Murthy’s recommendations in “Our Epidemic of Loneliness and Isolation” in Franklin County and the North Quabbin.



Materials from CHIP Network Meetings


A Community Health Improvement Plan (CHIP) is a plan made for a set period of time (3-5 years), based on…

The 2017–2020 plan prioritized 22 distinct evidence-based strategies with 79 associated activities to improve health outcomes for people in Franklin County and the North Quabbin. This report documents progress made…

This document represents a snapshot of the evidence-based strategies identified for the 2017-2020 Community Health Improvement Plan for the Franklin County and the North Quabbin region to address the key…

Jen Audley headshot.

Jen Audley

CHIP Coordinator


Phoebe Walker headshot.

Phoebe Walker

Director of Community Health


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