Census 2020

Click to download:



Click here to download the September schedule of 2020 Census MQA events across Franklin County!

More to be posted as they become available. For more information about these MQA events, contact US Census Bureau Partnership Specialist Elaine Arsenault at



Help spread the message that responding to the 2020 Census is safe, easy, and important by sharing your own reasons why it is important. Below are sample graphics that can be shared online or inserted into documents. Also – check out for fun and creative graphics!

Shape the future of your community.

Shape the future of libraries in your community.

Shape the future of roads in your community.

A shareable social media card that highlight how the census benefits communities.

A shareable social media card that highlight how the census benefits communities.



1. How can I respond to the 2020 Census? What if I lost my Census letter? Can I still respond to the 2020 Census? Yes! There are several ways to respond. If the survey form has been lost or if you do not remember if you have already completed the survey, you can still respond. The Census Bureau has a process to review households that submitted multiple responses to ensure that only one response per household is counted.

(A) Online. Go online to If you have your Census letter, use the 12-digit Census ID. If you do not have the Census letter with the 12-digit Census ID that is not a problem. When asked to log in, click on “If you do not have a Census ID, click here”. The next page will ask for the address of where you were living on April 1, 2020. Then respond accordingly.

(B) Phone. Call 844-330-2020 for English or 844-468-2020 for Spanish to complete the survey by phone with or without using the 12-digit Census ID. Without the Census ID, you can provide your address over the phone. For more information on how to respond by phone, including the phone numbers to call to complete the survey in 15 other languages and TDD, go to:

(C) Mail. If you find the survey that was mailed or dropped off to your household, complete it and mail it back. The US Census Bureau is accepting mailed in forms through September 30, 2020.

(D) In person. Presently, official US Census employees are presently going door to door throughout western Massachusetts to households that have not yet responded to the 2020 Census. If someone answers the door, the US Census employee will ask the 10 questionnaire questions to complete the survey. If no one answers, a “Notice of Visit” will be left at the door to encourage the household to self-respond online or by phone.  If no one responds to the survey, a US Census employee will visit again. For a description of the Census Bureau’s door-to-door operation, click here to download a fact sheet (please note that this factsheet has not been updated to reflect the new September 30, 2020 deadline).

Also, the US Census Bureau has scheduled a series of Mobile Questionnaire Assistance Center (MQAC) events in Franklin County. At these events, people can ask questions and receive help in responding to the survey. Contact our region’s US Census Partnership Specialist Elaine Arsenault at or 603-738-6792 for more information or to schedule a MQAC in your community. Please note that these events will follow guidance that requires all participants to wear masks and socially distance

2. How do I know if it is an official U.S. Census Bureau employee at my door? From early August through September 30, 2020, official US Census takers will go door to door throughout western Massachusetts to households that have not yet responded to the 2020 Census.  To verify a Census employee, call the New York Regional Office for verification at 800-991-2520 from Monday-Friday, 8 am to 5 pm. For more information on how to identify if someone is an official 2020 Census taker, click here. Below are graphics in English and Spanish that can be shared.

And remember, the US Census Bureau will NEVER ask for a Social Security number, credit card or banking information, or for a donation or service fee.

3. Why is a Census Taker visiting my home, if I have already responded? Official Census takers are visiting some homes that have already responded.  This is likely to confirm the information submitted. Click here to read an article by the US Census Bureau about these visits.

4. What if I have a question or concern about taking the 2020 Census or providing this information to the Census Bureau? Lawyers for Civil Rights in Boston and other organizations are operating hotlines and have produced factsheets for anyone with questions or concerns about the 2020 Census.

Lawyers for Civil Rights: Census Hotline at (617) 482-1145 or email Factsheets in English, Spanish, Portuguese, Haitian Creole and Mandarin. Tip sheet cards in English and Spanish with information about their free Census Hotline.

Additional hotlines in multiple languages for questions or concerns about the 2020 Census (click here to download 1-page sheet):

  • Arab American Institute: 833-333-6864 or 833-3DDOUNI (“Count me” in Arabic)
  • Asian Americans Advancing Justice | AAJC: 844-2020-API or 844-202-0274 available in English, Mandarin (普通話), Cantonese (廣東話), Korean (한국어), Vietnamese (tiếng Việt), Tagalog, Urdu ( اردو ), Hindi (िहंदी), and Bengali/Bangla (বাংলা)
  • Lawyers’ Committee for Civil Rights Under Law: 888-COUNT20 or 888-268-6820.
  • Lawyers for Civil Rights Boston: 617-482-1145 available in English and Spanish.
  • NALEO Educational Fund: 877-EL-CENSO or 877-352-3676 available in English and Spanish

5. Want to see how many people have responded in your community so far?  The U.S. Census Bureau provides daily updates at

6. What if the town or zip code listed in the mailing address does not match the town where I actually live? The mailing address does not impact the data collected. The Census I.D. number on the 2020 Census invitation letter is geo-coded to the physical location of the household. Specifically, to the household’s position within a defined geographic Census Block located within the correct municipality. About 2 years ago, the US Census Bureau worked with Town officials to do a Local Update of Census Addresses (LUCA), which used maps to determine the physical location of current and anticipated households. The Census Bureau then had staff in the field verify these household locations. The mailing address is only used to get the invitation letter from the Census Bureau to the household efficiently.

7. What if I have a Post Office Box? The US Census Bureau will not mail 2020 Census letters or survey forms to P.O. Boxes. They will only send 2020 Census letters and surveys by mailing them directly to the household location or by dropping them off at the household.  See question #1 for options on how to respond.

8. Is the Household Pulse Survey the same as the 2020 Census invitation? No, the U.S. Census Bureau is conducting a separate survey – in addition to the 2020 Census – to collect information about how people and small businesses are impacted by the COVID-19 pandemic. Less than 10% of households across the country will receive the Household Pulse Survey. For more information, click here.

Please contact Jessica Atwood at if you have any questions, are looking for resources, or would like more information. Or please contact our local U.S. Census Bureau Partnership Specialist Elaine Arsenault at




US Census Bureau –

Video guides on how to respond online (Available in 63 languages, 9-12 minutes)-

Preview of 2020 Census Questionnaire (English, 6 minutes) –

Census Made Simple (English, 2 minutes) –

Getting an Accurate Count (by Statistics in Schools) (English, 2 minutes) –

Who to Count (English, 30 seconds) –

Everyone Counts (Russian, 30 seconds) –

They Also Count (Spanish, 30 seconds) –

Is My 2020 Census Data Safe? (English, 30 seconds) –

How Will Census Data Be Used? (English, 30 seconds) –

Lawyers for Civil Rights in Boston –

Censo 2020 (Spanish, 2 minutes) –

NALEO Educational Fund –

How the U.S. Census Works (English, 1 minute) –

Sesame Street Workshop

15-, 30-, and 60- second Public Service Announcements in English and Spanish –


Sesame Street Workshop 2020 Census kit –

Seussville’s Everyone One Counts coloring pages –

Statistics in Schools (SIS) Everybody Counts! Coloring book (20-page in English, PDF, 4mb)

Statistics in Schools (SIS) educator and student resources and activities –


US Census Bureau –

“Your Guide to the 2020 Census” (8 pages) in 60 languages, including English, Spanish, Russian, Romanian, French, Chinese, Haitian Creole, Thai  –

“Why We Ask” handout (2 pages) in 14 languages, including English, Russian, Spanish, Arabic, Chinese, French, Haitian Creole, Korean, Portuguese, Vietnamese –

Massachusetts Immigrant and Refugee Advocacy (MIRA) Coalition –

2020 Census: Frequently Asked Questions (4-page in English)

2020 Census: What you need to know in Massachusetts – Tri-fold brochure in EnglishSpanish, Haitian Creole, and Portuguese

Massachusetts 2020 Census –

Posters for the general public and on specific topics, including healthcare (in English and Spanish), education (in English and Spanish), immigrants (in English and Spanish), seniors, municipalities, businesses,  renters and more and in more languages (including Portuguese, Traditional Chinese, Vietnamese and Haitian Creole) at

Counting for Dollars 2020: Massachusetts (2-page in English)

Renter Factsheet (2-page in English)

Every town is an important of the American story (2-page in English)

Property managers, make it count. (2-page in English)

Shape our children’s future. (2-page in English) Partners –

Partnering organizations working on 2020 Census activities –


U.S. Census Bureau’s Self-Response Rates Map –

Mapping Hard-to-Count (HTC) Communities – An online mapping tool that shows what the initial 2020 Census contact will be (i.e. letter mailed to households offering internet and telephone as first choice for responding to the 2020 Census in purple; letter mailed to households offering internet and telephone and with a paper copy of the questionnaire in green; packet dropped off at households offering internet and telephone and with a paper copy of the questionnaire in yellow) –

U.S. Census Bureau’s Response Outreach Area Mapper (ROAM) – An online mapping tool that will be updated daily with the latest response rate for an area (i.e. the percent of households that have responded to the 2020 Census) –


Information about how you can verify if someone is an official Census Worker –

Information about the updated timeline for the 2020 Census, due to COVID-19 –

To verify if someone is an official Census Worker, call the New York Regional Census Center at 212-882-7100.

2020 Census: Protecting Yourself Against Scams –

Avoid Scams poster in English, Spanish, Portuguese, Traditional Chinese, Vietnamese, and Haitian Creole 


For more information about the 2020 Census or to participate in the Franklin County Complete Count Committee, please email